Account debited but Internet suspended

I signed up for a 100GB per month Telkom broadband account at the end of November 2015. I must say that the Telkom sales team were exceptional in selling me this service. My account was debited on the 02 December 2015 and my line was suspended on 15 December 2015. No warning SMS or email was received. I have spent over 4 hours on the phone with Telkom support staff to try and find out why my line was suspended when my account was debited. I was asked to send through proof of payment by Lindlewa Sithole, which i sent through the very same day. After calling Telkom back I was told that the matter needed to be escalated to the manager Jabula Duma, who had already left work and would only be back on 17 December 2015. I was assured that the problem would be sorted today. After spending another few hours on hold, I eventually get Jabula on the line, and I am told that he has to now escalate this to his manager. Really Telkom!!! How hard is it to check my proof of payment and confirm that you messed up. So as of today (and probably the weekend) I will not have a service that Telkom will no doubt charge me the full amount for at the end of the month. Shockingly poor service provider!!!