Account Debited 26/03/2016,No Device Received

Hi,<br> <br> I was approved for the March deal (R99 /month), this was debited from my account on the 26/03/2016<br> Ref MAD***<br> No one has contacted me since the 23/03/2016, the Call center number just keeps on ringing And when I chatted to an agent on their website (Josephine) - She sent through my details to sales rep with my details to respond, no one has responded as yet<br> Why debit an account when you are not going to provide the service on time