Account Debited

Hello Telkom.

I placed an order online on 21/01/2018 and someone called me back, took down all my details and placed the order, a week later I decided to call as no one is coming back to me. With great amazement , my order details was wrong and the lady on the line had to place another order. This was on 25/01/2018. On 30/01/2018 my account was debited with R699, this is for the "grey Mate 10 Pro with the watch" - (TVC ********** ). Everytime I call 10213, I get the same feedback where they say that they are waiting for the 1st debit, and the more that I explain that the debit has already gone off, then the people there gets very confused and then they said that the dispatch / order system is down and that I need to call back in 24 hrs. Please give your staff proper training or get people that can do the job. Can you please sort this out ASAP or credit my account and then I can go somewhere else. Hope to hear from you soon. Thank you.