Account debit is on time.

My account gets debited every month for the past week inclined today i get the following messages... My debit order went off on Friday.

Dear Telkom Customer. Your balance for account number *** is R1027,00 for this month and is due on the 31-08-2023. Please ignore if already paid. If you are having financial problems, you can contact 10210 and request a payment plan or an extension. Telkom Credit Management.