Account cut before payment due date.. Half of a star should be an option

Leave the fact that on a normal day the internet is on and off like Eskom used to be... Now during a pandemic they choose to cut the internet and phone line even though payment has been made. Looking forward to excuses about payment not being reflected in their account yet.. but they clearly have no consideration for loyal customers who have been supporting them for so many years. I'm working from home and rely on the internet to work efficiently. I now have to spend money(which no one has to spare these days) to buy data so I can work. Absolutely appalling from such a huge service provider. Surely you wait for the payment period to be over and give notice before cutting the line? We still had 2 weeks to make the payment, but paid early anyway. Changing over to anyone else as soon as it is possible.