Account Complaint still not sorted

About September 2014 I purchased the Smart Home internet package with 2Mbps ADSL & 10 GB data. I found the line speed to be too slow and with my family the data was insufficient, I therefore contacted Telkom at the beginning of the year to upgrade me to a higher more costly package with better line speed. After about two months and many complaints Telkom finally advised that due to the old outdated infrastructure in my area, they could not upgrade me and I have been left with the slow line speed and small data package.<br> My telephone account has however not been adjusted properly where all the line items should reflect that I am now in month 12 of a of the 24 month contract on all the items. My telephone bill reflects MY ADSL Ref No. CT*** and Ref No. CT***6 as the incorrect terms ..... Can this please be rectified.