Account complaint

Good day

Trust you are well and that you can assist me.

My debit order was rejected on 30 April. My uif was only paid in later that day. I didn't know that it was going to be debited from my account on the 30th of each month. I was under the impressionit will go off the 1st or the 2nd as discussed when I app**** for the contract. I've queried when I got a notification that my account was in arrears and paid the amount due immediately. Now there is a rejection fee of R202 logged on to my account which is ridiculous. I've also requested for my debited order to go of on the 1st of every month, and I was told it must go of either the 30th or the 5th, and I chose the 5th. My account was debited again on the 30th after my request for it to be on the 5th.

I find that R202 fee a very unfairly penalty. It's a ridiculous amount to pay for such nonsense. I hope this will be sorted out!!

Kind regards Sandra de Klerk *** ***