Account Closure still pending a month later

<p>I do not understand why ending my contract with Telkom has become such a ****** nighthmare.<br /><br />Here is the simple instructions given to Telkom:<br /><br />I WOULD LIKE SOME CONFIRMATION THAT I WILL NOT BE BILLED ONCE MY CONTRACT EXPIRES LESS THAN 30 DAYS FROM NOW.</p> <p> </p> <p>I HAVE COMPLETED AND E-MAILED AND ALSO GONE TO A BRANCH, COMPLETED AND SUBMITTED THE FORM AGAIN AND STILL HAVE NOT RECEIVED WRITTEN CONFIRMATION THAT MY CONTRACT WILL END WHEN IT EXPIRES.</p> <p> </p> <p>I DON'T WANT TO CANCEL MY ACCOUNT BEFORE IT EXPIRES, I SIMPLY WANT MY SIMCARDS TO BE CONVERTED TO PREPAID.</p> <p> </p> <p>I spoke with Katlego this morning who advised that someone else will have to contact me with regards to my query. Something so simple... why is this such a hassle?<br /><br />Resolving this issue is simple: Send an e-mail to me confirming that I will not be billed after the date my contract expires. You are more than welcome to contact me on my mobile if you have any queries, but I will not stop hassling you before I receive WRITTEN CONFIRMATION that the account will be closed when the contract ends.</p>