1 reviews | Active since Mar 2015
ACCOUNT CLOSED YET STILL RECEIVE OUTSTANDING BILL
I have CANCELLED my account twice as I have moved. However I am STILL receiving bills for this account. The Telkom reference number from my last call is ***A and the Action Item number is A***5. The original cancellation request was sent on 29 Dec 2014 but was only logged on 10 Feb 2015 (This was not the first request!) I am still receiving an account for the line which I feel needs to be reversed immediately. Please contact me soonest on *** as I no longer have a landline.<br> <br> I have personally been into a Telkom store to log the request (which was not actioned), then I contacted the call centre and AGAIN closed the account via the cancellation department (again not actioned). I continue to receive outstanding bills for this account although I have not had a Telkom line for over 2 months.
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is SM95223.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team, feedback will be provided.
Your reference number is SM95223.
We apologize for any inconvenience caused.
Regards,
Busi Tshabangu
Telkom Social Media Team
