ACCOUNT CLOSED MONTHLY, STILL RECEIVING A BILL

This company doesnt even deserve one star, but the system will not allow a review without atleast choosing one. I have been battling to resolve incorrect charges on an account since April 2018. In May I requested that the account be closed, was told it would be effective 04 June 2018 and I am still receiving a bill every month. The accounts call the call centre give the same story every month with no resolve to the matter. An operations manager handle the query 30 October 2018 and said the account was closed and the bills would be stopped / old charges would be reversed. Hopefully the CEO of Telkom will get this message and sort out the VERY BAD service