Account closed - BUT STILL LISTED ON ITC!?

I made contact with you on 15 September 2017 to request cancellation of my servicing due to incorrect billing and none delivery.

I spoke to Levern Lucrecia Davies who assisted. I demanded a manager as I was not getting any joy speaking to a regular agent. The manager took the call at her desk and confirmed that my services would be cancelled immediately and all fees reversed. This clearly has not happened and you handed my account over for collection!!!

I need this rectified immediately. I have an impeccable credit record and certainly do not want that *****ed over this.

You need to provide the collection agency with a letter confirming that my balance is zero and my account is closed **********

Email confirmation from Levern on the 15th Sep 2017 of cancellation Ref no ********** 75A - Done.

You have now listed me on ITC on the 18th Dec!????????

You will also need to provide ITC with the letter confirming your error and provide me with a copy as well. I demand that you resolve urgently and contact me to confirm that it’s been resolved. I would also like confirmation of this in writing which can be emailed to me.