Account closed and yet still account keeps adding

I talked to a consultant in store at the Menlyn Brance in early 2017 to upgrade the account or to add a new account. After 2 hours in the store I was informed that my account is in arrears and that I cant get the new contract, previous to the application of the new account in Menlyn I phoned in and requested the paperwork to close the account as the account was opened in 2012 with the promo 10 gig and the account should have been closed in 2014, I was informed that the account will close after the contract expired but yet the account is still open and I still get statements, I mane was loaded on ITC and this affected my name ,

In September 2017 I phoned Telkom mobile and was informed that there are papers that need to be completed to close the account yet the account keeps on pilling up and my name is on ITC.

In short, the contract was opened in 2012, after the 2 years the account will go on a month to month basis, the account is still running and open and you added my name to ITC, I'm still in a position of the original agreement signed at your Menlyn store in 2012 with your T&C. I need this sorted out or I will have no option to get legal advice on the account.

Late last year I wanted to do a sim swap to your service provider but was informed of the account, Also note that I Sent a second email to your offices to close the account with all the paperwork and the response of the representative.

Your urgent response is needed.