Account Closed and Telkom still Debs my Account!!

After canceling my contract with Telkom in June and well in advance, I was surprised to see that my account was still debited on the 1st of September, 2024.

I made sure to confirm with both branches I visited that my account would be closed on the 31st of July, 2024, and that my last debit order would be on the 31st of July, 2024. This was confirmed by your staff, and I even received an SMS stating that my account was closed.

Why am I still being debited?