ACCOUNT CLOSED

We hadnt had access to our WiFi for months and my husband runs a business from home. No matter what efforts we made, no response from Telkom. I cancelled the service and said that they should credit us for the months we did not have access to the service as we went to NeoTel. However, our service was never cancelled, we were never credited and I still get reminders for an account that is overdue, although I cancelled the services. Please explain to me how this is possible and also why should my name be blacklisted, due to Telkoms administrative problems.<br> <br> Dear Yvonne<br> <br> Happy New Year!<br> <br> Yvonne, I'm not sure why we are still being billed for a line that has been cancelled.<br> <br> We were also billed for a line that was not operational for about 5 months, please listen to all the calls from myself and my husband.<br> <br> The line was cancelled, so please ensure that this account is closed and zeroed.<br> <br> Kind Regards<br> <br> <br> Tanya<br> <br> PS) The service of Telkom is shocking and the reason we cancelled, as my husband runs a business from home and could not access the internet at all, we have subsequently obtained the services of Neotel.