MS
Michael S

1 reviews | Active since Jun 2016

15 Dec 2016, 09:13

Account charges for no service...!!!

<p>Why is Telkom chargin me for a service that is non-existant? 5 Months ago, our Telkom cables were ******, so for 3 months we were without ADSL and a landline.</p> <p> </p> <p>They informed us that they were not going to replace the line, and were looking at the Telkom FLLA. In Oct, a techician came to me house, but I told him he must keep the phone (I don't want the phone line anymore), I just want data with the router.</p> <p> </p> <p>2 days after that I tried to cancel to transfer from landline to FFLA as I was going for the LTE option. Since then I had problems. I cancelled everything at Telkom in that month. I event received an SMS on the 10th Nov 2016 telling me that the account was cancelled.</p> <p> </p> <p>So why am I receiving a bill for Nov and Dec 2016?</p> <p>Here is the SMS: </p> <p>Your case no ********** 0 @ Telkom Mobile is resolved.Please call 081180 for further information</p> <p> </p> <p>Where can I dispute this charges? For Oct, Nov and Dec I had no Telkom service!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply15 Dec 2016, 13:20
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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