1 reviews | Active since Jun 2016
Account charges for no service...!!!
<p>Why is Telkom chargin me for a service that is non-existant? 5 Months ago, our Telkom cables were ******, so for 3 months we were without ADSL and a landline.</p> <p> </p> <p>They informed us that they were not going to replace the line, and were looking at the Telkom FLLA. In Oct, a techician came to me house, but I told him he must keep the phone (I don't want the phone line anymore), I just want data with the router.</p> <p> </p> <p>2 days after that I tried to cancel to transfer from landline to FFLA as I was going for the LTE option. Since then I had problems. I cancelled everything at Telkom in that month. I event received an SMS on the 10th Nov 2016 telling me that the account was cancelled.</p> <p> </p> <p>So why am I receiving a bill for Nov and Dec 2016?</p> <p>Here is the SMS: </p> <p>Your case no ********** 0 @ Telkom Mobile is resolved.Please call 081180 for further information</p> <p> </p> <p>Where can I dispute this charges? For Oct, Nov and Dec I had no Telkom service!</p> <p> </p>
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Busi
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
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