Account changes not authorized by me, the client.

I started out with a package from Telkom with only the Closer 2 package. I then opted for the Data Line (ADSL Line) to be added to the package. I contacted MWEB to take over my Data Line (ADSL Line) and supply the Data Package as well. After a two months i enquired why my bill was so high at Canal Walk. They advised that it is due to the amount of calls that i made on the line, that i understood.<br> <br> I looked at the bills again. The bill did not include the Closer two package any more and i called the call center. I inquired again why the bill was so high and the answer was due to the long calls and only being on a normal land line. When asking who changed and authorized the account change over, the answer was given I need to call MWEB. I work for MWEB. We do not work with Telkom PSTN billing issues and product changes.<br> <br> I have been seeking answers form Telkom now for two months and every time it is said someone would call me to sort the billing and the account out. I have been billed for the last two months for full PSTN services although it has suspended. I have been issues with a final demand as to not paying the account due to an unresolved issue.<br> <br> I await your reply.