MM
Mark M

1 reviews | Active since Oct 2015

23 Oct 2015, 03:31

Account cancelled yet still received invoices.

We cancelled our Telkom account in May, giving a month notice for June, as we were leaving South Africa. I have a confirmation code for this. However, we are still receiving invoices each month and the deposit was never offset against the invoice. Have tried Telkom's chat service on the website to try get answers but you continuously get a message to hold for an agent. How does one actually get this resolved?! I don't want this affecting my credit rating!

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Replies (1)
Telkom
Telkom's reply23 Oct 2015, 03:59
Official
Hello mmacfar,

Hi,kindly let us know whether this is Mobile or Fixed query and send the cancelled number in question,so that we can assist,also DM us your email address.

Your reference number is SM160173

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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