Account cancelled without my knowledge

I was unable to get through on my land line. I called 10210 and was told by the billing/account department that my account / line has been cancelled. I asked who cancelled the line as I received no notification. Lelelo said that he cant see and I must speak to Sales. Spoke to Tembi Buthelezi who said that my account was cancelled on the 5 Feb 2016. I asked again, why, she said due to payment. I asked why no one notified me or sent me an sms to re-charge my prepaid line. She said she cant see if any notification was sent. This is unacceptable - Telkom communication company, not able to communicate to their customers. I asked what do I do to get my line re-instated and I was told to go to a Telkom shop. This is such poor service, due to someone at Telkom not taking accountability for their mistake its now costing me time and money to sort someone else's incompetence. Telkom, can someone that is competent resolve this as I refuse to go and stand in a long queue again for something that was no fault of mine....