Account Cancelled, still active

<p>I cancelled my 3 lines and ADSL on 17 July 2016 at the Telkom store in Worcester. The store send the form 3 times and I also send it twice from my email address. I phoned Telkom 4 times to get answers to why it's not cancelled. Every time they will escalate it and someone will phone me but nothing is happening. The phone line is still active. I refuse to pay the account. I do not know what more I can do to get my account cancelled.</p>