JB
Joshua B
1 reviews | Active since Jun 2015
13 Jun 2015, 18:54
Account cancelled in February and still paying
I cancelled my month to month Telkom mobile data contract in February 2015 as I no longer have coverage. I was contacted by Telkom mobile early in March 2015,to confirm this, which I did but was told that it would only take effect at the end of March.<br> <br> Surprise surprise still was billed in April, May and June. I once again contacted Telkom mobile at the end of May and then was told there was no record of my cancellation. I then emailed a copy of the cancellation document I signed in February as requested by them.<br> <br> Three weeks down the line and I have had no communication from Telkom mobile and no resolution.<br> <br> <br> Thanks<br> <br> Joshua Brownbridge<br> <br>
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Replies (1)Telkom's replyOfficial
15 Jun 2015, 08:11Hello Brwjos001,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Telkom's reply15 Jun 2015, 08:11
Official
Hello Brwjos001,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Launa Molapo
Telkom Social Media Team
