1 reviews | Active since May 2015
Account cancelled but still getting billed
My telkom mobile contract was in month 24 and I visited the branch in Pavilion to ensure that the contract gets cancelled as I chose not to upgrade with Telkom and at the same time requested that telkom home line be cancelled as I relocated from JHB to KZN. My account was debited from the end of Jan 2015 till March 2015 until I visited the bank and put a stop on the debit order. The next day my mobile line was suspended despite asking to stay on the same number as a prepaid customer and I received a message stating that my account will be handed over to lawyers if not paid. I have received an invoice for April 2015 which amounts to over R300<br> <br> What are the staff doing at Telkom. I had to visit the Overport Branch 3 times to get this corrected but to date there has been no feedback. I even went as far as completing a dispute form as Telkom is owing me money for the months my account was debited after cancelling.<br> <br> Had I not stopped the debit order looks as though I would have been ****** of money from my account for a service which is no longer in use. <br> <br> Furthermore this creates a negative impact on my credit rating which I find unacceptable.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112306.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112306.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
