SV
Surag V

1 reviews | Active since Mar 2016

21 Mar 2016, 05:45

Account Cancelled- Bills keep coming

I raised a complaint on hello peter 2 wks back<br> \I submitted my cancellation request of my ADSL line on Feb 6th 2016.I didn't get a bill for the month of Feb .But now I got a bill for 2 months (February and March) including a late payment fee for February.This is ridiculous.<br> I was told by the customer care agent (at Telkom bayside mall, TableView) that I will be getting a bill only for the period of February after deducting the initial deposit of 700R that I paid.\"<br> <br> Telkom responded with a reference number : SM212179. How can i track the status of the reference number or was it just a auto-generated response???<br> As I am overseas now please communicate on my email : [Email Removed]"

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Replies (1)
Telkom
Telkom's reply21 Mar 2016, 06:15
Official
Hello suragav,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Regards
Telkom Social Media Team