ACCOUNT CANCELLED AND STILL YOU SEND MY ACCOUNT TO ATTORNEYS!!? REALLY TELKOM, REALLY??!!

<p> </p> <p>I am utterly disappointed. </p> <p> </p> <p>I HATE that I always have to explain myself over and over again. </p> <p> </p> <p>You had NO RIGHT to send my account to attorneys!!!!! I owe you nothing!!!</p> <p> </p> <p>Do your job properly please!!!!</p> <p> </p> <p>So here my explanation is AGAIN:</p> <p>We moved to a new place</p> <p>There was no connection (telkom had to have new lines installed in our area, and they were doing a poor job)</p> <p>Then we had NO LINE OR INTERNET for more than a MONTH. I work from home, so I NEED MY INTERNET. (take note: I PAID FOR THIS MONTH, AS WITH TELKOM YOU PAY IN ADVANCE)</p> <p>After A LOT OF CALLS FROM MY SIDE, not yours, NO you NEVER CALL!!!!</p> <p>I then decided that I HAD ENOUGH, BECAUSE I HAD TO DO MY JOB.</p> <p>I emailed my cancellation form on the 8th of March (only to realise your employee at the Telkom store had the WRONG EMAIL ADDRESS) Take note again; IN THIS TIME THE LINE STILL HAS NOT BEEN FIXED.</p> <p>I then emailed it to the CORRECT email address on the 14th of March. After which I did receive a phone call (can you believe it?). And this person cancelled my account (I explained that I have been WIHTOUT a line for MORE THAN A MONTH AND THAT I WILL NOT BE PAYING ANY PENALTIES - BECAUSE YOU GAVE ME NO SERVICE)</p> <p>I was PROMISED that I will NOT BE BILLED FOR THE TIME I DID NOT HAVE A LINE - OR FOR THE NEXT MONTH; and guess what - I GOT BILLED!!!!!</p> <p>So I decided to reverse en stop my debit order (I also spoke to someone at your accounts department, who also STOPPED THE DEBIT ORDER FROM YOUR SIDE). </p> <p> </p> <p>And now, now you go and give my account over to attorneys?!!!! WHY!!!????</p> <p> </p> <p>If you don't believe me, go and view my account on your side, apparently you record all your calls?</p> <p> </p> <p>I OWE YOU NOTHING. YOU OWE ME AN APOLOGY. </p> <p> </p> <p>And please dont reply saying: "We are so sorry to hear that, your query has been escalated." PHONE ME AND SORT THIS OUT TODAY!</p> <p> </p> <p>Telephone number in regards to my problem: *** </p>