1 reviews | Active since May 2012
Account Cancelled and STill Getting Billed !!!!
Account number: ***<br> <br> I called into Telkom on the 12th of May2015 and requested for my line to be cancelled. Ref number: ***A. I was advised that there is a 30 day notice period, which I gladly acknowledged and was advised that I would be billed for the next 30 days however I could still use my line and ADSL for this period of time as well. <br> <br> During that afternoon, I realized that my services were suspended. I have called Telkom several times to explain the above and I kept getting transferred between accounts and retentions/cancellations. Each call lasted about 15 minutes, most of which I was on hold. <br> <br> To make matters worse, I now receive a bill for the month of June, yet my services have been suspended/cancelled a month ago !!!!!!
Thank you for your post.
Kindly be advised that we are liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM116382.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we are liaising with our Billing Team for further investigations and we will revert back to you with feedback.
Your Social Media reference number is SM116382.
We sincerely apologise for the inconvenience caused.
Regards
Tebogo Mongale
Telkom Social Media Team
***
