JK
Jonathan K

1 reviews | Active since Jun 2015

01 Sept 2015, 08:37

Account cancelled and still debiting monthly fees

I have now calmed down from last night's unjustified debit order going off yet again after the my account was cancelled 1 day after taking out the contract in June, due to no coverage. <br> <br> This is my third complaint, to have my contract properly cancelled and my money paid back. I returned the device and sim card in the following business day in June as there was no coverage. You have yet again debit my account with a monthly fee. <br> <br> I want my money paid back to me!! I want you to complete cancellation of my contract as should have been done in June.<br> <br> You continually debit my account and i have been understanding thus far, but no more. <br> <br> Further i was informed that the agreement was cancelled and the billing department will refund me. How hard is it to complete a cancellation and refund??<br> <br>

0
Replies (1)
Telkom
Telkom's reply01 Sept 2015, 09:33
Official
Hello jonklein,

Thank you for making contact with us again

This response serves as confirmation that your query has been received. We will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM120981

Kind Regards
Zulfah
Telkom Social Media Team