PC
Pierre C
1 reviews | Active since Oct 2009
13 Apr 2015, 12:20
ACCOUNT CANCELLED
This morning I received a bill for April 2015 from Telkom, even though I have cancelled my account in February. Telkom indicated that a 30 day cancellation period applies and that my account will be cancelled end of March. Reference number: ***A.<br> <br> How is it possible that I received an account for April?
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Telkom's replyOfficial
13 Apr 2015, 14:22Hello pierrec1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM102947.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM102947.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Best regards,
Telkom's reply13 Apr 2015, 14:22
Official
Hello pierrec1,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM102947.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM102947.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Best regards,