DC
Dino C
1 reviews | Active since Oct 2011
12 Apr 2018, 09:04
Account cancellations
I have switched over from telkom to afrihost and have cancelled my telkom line. 2 months later i am still being billed. i have followed the process, received the confirmation that telkom has confirmed receipt of my cancellation, and i have spoken to an online agent who says will take care of it. i have contacted the agent 2 more times about this and i have gotten no response. i wont pay again for a 3 rd time for an account i have cancelled.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
30 Apr 2018, 09:35Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply30 Apr 2018, 09:35
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,