account cancellation still not processed after 5 months

<p>I have requested numerous times over the last 5 months to have our entire business account with telkom cancelled. I have emails confimring the request has been recevied, whenever i follow up i am told that it is being done then the following month i get another account with one line still active only to be told they did not get the request to cancel the line but the cancellation of all lines was on one request all the other lines where cancelled so how is it that they telkom did not get the request for the last line to be cancelled? Please can the final line be cancelled and ensure a credit is passed going back to March and ensure our refund and deposit are paid back to us as soon as possible.</p>