Account cancellation problems

We got a internet contract with wifi router in September 2015 from Telkom. We had connection problems after setting everything up at our house. After many phone calls to Telkom we were advised that a technician will be sent to our house the check the signal. We were advised that we can cancel our contract since there where no service in the area. After returning the wifi router we where advised that the contract was now cancelled and that fees would be paid back to us.<br> <br> Since then, a debit order has been deducted from our account every month with now money paid back to us. We cancelled the debit order at the bank and have now been handed over to a debt collection company with them not caring about emails sent to them with our issues. <br> <br> We do not receive any response from Telkom on emails sent to them in this regards. Very poor service and big frustration. <br> <br> Case number: ***2<br>