Account cancellation not processed

I have emailed account cancellations with the relevant documents to cancel my fixed line ADSL account 4 times since the beginning of December 2015. I keep having money deducted from my account and receiving bills.<br> <br> How difficult is it to fulfill cancellation requests sent to the relevant inbox with all forms completed as stipulated on your website?<br> <br> I have, in addition, welcomed any of the agents to get back to me via email (I am in Japan and presume you won't call internationally) should there be any issue or further confirmation required. I respond to email promptly and this would have taken one agent almost no time at all to complete.<br> <br> So annoyed that I have to try Hello Peter to try and get one person's attention that can handle this!<br> <br>