Account Cancellation not done as promised and billing continues

On 4 October 2017 I emailed ********** and sent them a completed cancellation request and a copy of my ID as instructed. I received an automated response which indicated that my request would be attended to within 21 business days. If I don't count 4 October, that would mean that this should have been sorted out by 2 November 2017 at the latest. I have just checked my account online and I am being billed for November for the full month!

I have spoken to a consultant on the phone last week who told me that it looked like the cancellation was in progress because my account was locked down by another consultant and no one else could do anything on the account. The consultant I was speaking to assured me that she would email the consultant who has "locked" my account and would ask her to contact me. Needless to say, I have not been contacted, and my account has not been cancelled.

Today I tried to use the LIVE CHAT and EMAIL US contact form features on the Telkom website, neither of which work for me using Chrome v62.0.3202.94 (Official Build) (64-bit) on a Mac. I really don't think it's a browser issue, because both features return a 403 Unauthorised response to the browser when attempting to use them.

Please would someone at Telkom contact me to get this issue resolved and credit my account. Maybe there is some hope that this terrible experience can be turned around.

Regards, Gareth