JP
Jan P

1 reviews | Active since Oct 2015

13 Jun 2016, 10:59

Account cancellation never went through

<p>Well as we all know telkom is pretty much useless helping you to cancel your product. I moved into a new house at the start of May 2016. I went to Telkom at the 19 of May 2016 to cancel my ADSL line (its a 4 meg Uncapped line) so on the 19th of May 2016 i phoned telkom and they told me the only way to cancel this Line was they need to email their cancellation department and that the would only phone me in 2 weeks which means i have to pay for June aswell while im no longer even using this service. Then i went to the Telkom store in Polokwane which is in Mall of The North. The lady helped us and said i still need to pay for June as it takes 14 working days. Today i got i email from Telkom saying i need to pay for June 2016 and July 2016. I will not pay for it im not even staying there anymore. I phoned telkom and listen to this JOKE, they said that the account wasnt cancelled and if i want to cancel it now ill have to wait 14 days for the right department to phone me????????? I am willing to pay for June but i PROMISE you i will not pay for July please come back to me some one that can assist because if you phone telkom they said no one can assist i have to wait 14 days. Joke of the Year funny thing is its the 13 of June not the 1st of April.</p>

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Replies (2)
Telkom
Telkom's reply13 Jun 2016, 11:53
Official

Hello Oom Jan 1991


This response serves as confirmation that your query has been received.
Your reference number : AI **********
A consultant from our fulfillment team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team

JP
Jan P's update13 Jun 2016, 11:56
Reviewer Update

if they cant find me on my cellphone number please contact my work number instead on ********** .