Account cancellation for incorrect order fulfilled

Good day,

I am in urgent need of assistance.

I took out a black Friday laptop deal online in November and the process was fairly smooth. I was called to complete the application and within a couple of days the laptop was delivered.

Upon opening the laptop box I noted that this was not the 1 I ordered. I had ordered a d14 and had been delivered a d15. I immediately called in to log a return for the correct laptop.

Spoke to Simpiwe - Ref# *** / another agent Nicollette ***, and numerous other who either could not help me (referred me to email ) or hung up, did not provide reference numbers.

I continued to follow up over the next few days. One very helpful lady assisted me with logging the return again and even went as far as taking down the serial number for the unit.

On the 7th day since receiving the delivery, I called in to have the contract cancelled. I was advised that the return had already been logged and once the unit was returned that would be the end of it as I would just not take up the replacement offer.

Till today, nobody has contacted me, courier/sales or cancellations and you definitely have all my contact details as you use the same details to verify my account. I have since received an invoice for the contract – Account ***

I have just got off 2 calls, 1 to your cancellations department who once again advised that they cannot assist as the sales department needs to process this.

Called your sales department and spoke to a very helpful agent who assisted me before and she confirmed that no feedback had been provided on the ticket she had logged. So over a month and no response.

Here is another reference from you online collections department - ***

Please assist me with having this cancelled and collect the unit urgently. (I have even been to your stores to try and have the unit returned there however they are not able to assist me either.)