Account cancellation.

Nokukhanya: Thank you for contacting Telkom Residential FixedLine Billing Chat, you are chatting to Nokukhanya ,how may I assist you?

9:34:39 AM You: Hi would you please assist me with the following account number as I have been trying to remove it from my name, ***

9:35:26 AMNokukhanya: Good morning Thato.

9:35:59 AM You: Good Morning Nokukhanya

9:36:39 AMNokukhanya: How have you been trying to remove the account from your name ?

9:37:00 AM You: Yes

9:37:20 AMNokukhanya: Please elaborate.

9:37:30 AM You: I had requested for the account to be closed in 2018

9:38:04 AM You: Or cancelled.

9:40:31 AMNokukhanya: Okay, and how do you require to be assisted now ?

9:41:11 AM You: Would you please assist me with the following account number as I have been trying to remove it from my name, ***

9:41:56 AMNokukhanya: I have receviced the above.

9:42:10 AMNokukhanya: But you are not being clear on how you require to be assisted.

9:43:28 AMNokukhanya: Due to no response, I will be forced to release the chat; please do not hesitate to contact us again should you require assistance. Thank you for contacting customer service, please enjoy the rest of the day. This consultant was too quick to let go of my query, Without helping me!!!!!