Account Cancellation and their systems are always down

I requested for a line cancellation on 9 July as I was emigrating for work on the 3rd of August. Got a bill last week for a full amount to be paid for the month of August running into September.

Jumped on to online chat, as I could not phone from overseas, and the chat agent told me that Telkom cancelled my request for a line cancellation and closed the issue. I received no notification of this from their end, and got the standard **** apology for it.

I asked the chat agent to do something about the issue as I cannot handle the issue while sitting on the other side of the world. He created a new request and told me it was escalated to the accounts department. This was on Tuesday the 14th. So far, no confirmation email or SMS.

Jumped on chat again on Saturday morning, explained the issue and was told that the systems are offline and that was that. The agent gave another standard **** apology and looked to ended the chat. Contacted Telkom social media support on Facebook and Twitter on Saturday and this morning, and once again, no assistance. Got back on to chat this morning, same agent as Saturday morning (Tresoldi), and once again the system is offline.

No one there is willing to help, and no one can confirm if my account was actually cancelled or not.

On top of all this, how the hell can their systems be offline so much of the time?