IB
Irma B

1 reviews | Active since Sept 2012

11 Jul 2017, 15:30

Account Cancellation

<p>I've cancelled my Telkom landline and ADSL line 30 days before we have moved in March. I received the proper feedback via email that the cancellation has been received but up and till today i'm still getting invoiced for this account.</p> <p> </p> <p>This is so frustrating , every time I phone in to query this, it takes approximately 45 minutes to action a request but no results yet, today I was told that the order cancellation is hanging in their system and that the mailbox of thee person who needs to release it is full.</p> <p>At this point this reflects badly on my name as I'm not paying for bad administration on Telkom's side as i've adhered to the 30 day notice period before we moved and still that wasn't good enough.</p>

0
Replies (2)
Telkom
Telkom's reply12 Jul 2017, 11:43
Official

Good day Irma,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

IB
Irma B's update18 Aug 2017, 13:23
Reviewer Update
Hi This matter is still not resolved, I have received an sms that my account has been suspended due to an outstanding amount that needs to be paid which now includes month 4 Invoice for a line that I have cancelled and was paid up in full. Please resolve this ASAP