1 reviews | Active since Sept 2012
Account Cancellation
<p>I've cancelled my Telkom landline and ADSL line 30 days before we have moved in March. I received the proper feedback via email that the cancellation has been received but up and till today i'm still getting invoiced for this account.</p> <p> </p> <p>This is so frustrating , every time I phone in to query this, it takes approximately 45 minutes to action a request but no results yet, today I was told that the order cancellation is hanging in their system and that the mailbox of thee person who needs to release it is full.</p> <p>At this point this reflects badly on my name as I'm not paying for bad administration on Telkom's side as i've adhered to the 30 day notice period before we moved and still that wasn't good enough.</p>
Good day Irma,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Irma,
Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
