Account Cancellation

I been trying to cancel my contact March 2018. I spoke to 3 different agents before I received an email confirming the cancellation. However a few months later I received an email saying my account has been suspended for none payment. I called to enquire and submitted the correspondence I had with the different agents, I was promised the matter would be escalated and I will receive a case number. When I didn't receive the case number a week later, I emailed the last person I spoke to, I got no response .

Fast forward 31 December 2018 I receive a call from an agent from a debt collection company because apparently my account has been handed over. I was livid and explained to the gentleman why I was fustrated. He asked me to forward all the correspondence I have had with Telkom and he look into it. I want this cleared from my name and whoever is responsible for the poor service apologise. I pride myself on keeping on top of my credit profile, this call really disappointed me