Account cancellation

Hi,

I am at a point where I don't know where to go, because the same people that should be able to help are just pulling up their shoulders.

We got a month to month ADSL line from Telkom last year, first two months was great and internet worked well. After that we had intermittent or no internet at all. After countless calls and visits to our branch in Potch where I originally opened the account, the technical guys were there, reset and tested everything. Although after that it was still not working right.

There came a time where it just stopped working all together and I have gone to request the line to be cancelled for which I still had to pay the full month that lay ahead with non functioning internet, but I wanted it cancelled!

So until today I am still receiving invoices, after I have been to the offices more than 5 times as well as logged a complaint/despute.

What am I to do? How can a company with such a massive infra structure struggle with something this stupid? The sales person at the Telkom branch just said I have to pay it otherwise the will blacklist me?

What to do.....???