Account cancellation

<p> 1. on 30 March 2016 I forwarded a Cancellation request form to Telkom per email notifying it of my cancellation of the contract effective end April 2016;</p> <p>2. on 1 April 2016 I again sent to Telkom the said Cancellation Request form pursuant to receiving an SMS message from it requesting the same</p> <p>3. on 16 or 17 April 2016 my wife attended at Telkom's Cresta branch and was advised that my cancellation request had not yet been actioned</p> <p>4. on 19 April 2016 I once again sent Telkom the Cancellation Request form and again advised it of my imminent emigration from South Africa and that I wished the contract to be cancelled urgently</p> <p>5. on 5 May 2016 I personally attended at Telkom's Cresta branch and was advised that the cancellation request had been actioned and was process. I left South Africa permanently on that day</p> <p>6. on 31 May 2016 I once again engaged with Telkom and once again sent it the Cancellation Request form. As at this date the account was still active and had not been cancelled by Telkom. </p> <p>7. on 23 August 2016 I once again engaged Telkom and once again sent it the Cancellation Request form, together with a lengthy email trail. However, this time I advised Telkom that past and all future Telkom debit orders would be reversed, and that I and instructing my bank to block/stop all further Telkom debit orders on my banking account</p> <p>8. No response to my 23 August 2016 email was provided to me by Telkom.</p> <p>9. I duly reversed 2 debit orders totalling R981.96 at the end of August 2016.</p> <p>10. Telkom debited what it terms a 'Service Fee' in the amount of R 401.88 plus VAT on its Septemebr 2016 account.</p> <p>11. Therrafter I started receiving threatening emails from a law firm seemingly acting on instructions from Telkom to collect the alleged outstanding amount due on the account. Pursuant to me sending a number of emails to the firm these demands ceased.</p> <p>12. I received what appears to be the fianl account from Telkom in December 2016 from which is evident that Telkom had deducted an amount of R 463.77 from the deposit of R 700.00 and leaving a credit balance of R 236.23 on the account. The amount deducted clearly includes the 'Service Fee' levied by Telkom. This fee was clearly levied pursuant to the reversed debit orders, which debit orders were reversed since Telkom was not entitled to have levied those charges in the first place since they related to months which fell well after the cancellation date of 26 April 2016. </p> <p>13. to add insult to injury, Telkom now have a credit amount on the account and has made no effort to refund this to me. In any event, the refund due is R 700.00.</p>