Account Cancellation

I sent an email to request an account cancellation in June 2017. When I returned from overseas in Jan 2018 I noticed that Telkom were still charging me on a monthly basis. I got in touch with their support team who acknowledged the issue was on their side and that the accounting department would sort out the account within 3 weeks. A month later I received another bill. Not only am I still being charged but Telkom have also reported me to TransUnion which has affected my credit score.

I hate Telkom and I wish I lived anywhere else in the world where their incompetence couldn't reach me. I'll never ever have an account with this useless company again and if they were the only company offering a certain product I'd learn to live without it.