HR
Heinrich R
1 reviews | Active since Nov 2017
01 Feb 2018, 06:05
Account cancellation
My 24 month cellular contract was coming to an end in December 2017 and i went to a Telkom store in October to cancel my contract as you have to cancel it in advance or it will automatically renew. the beginning of December i called Telkom to confirm that the contract will be terminated but the call center agent could not pick up anything on the system. 12 December i checked the sim and it was de-activated. 16 January 2018 the sim card was on again and i phoned Telkom again. Again the call center agent were unable to locate my cancellation or any reason why the sim was active again. Today R200 was deducted from my bank account again and will log a query with the bank's ***** devision.
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Replies (2)
Telkom's replyOfficial
21 Feb 2018, 13:47Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply21 Feb 2018, 13:47
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
HR
Heinrich R's updateReviewer Update
26 Feb 2018, 16:48ID Number - *** 083
Affected number - ***In Store cancellation ref. - ***0
Cancellation date - 25/10/2017(Notice given for contract to end December 2017 - end of 24 months)
HR
Heinrich R's update26 Feb 2018, 16:48
Reviewer Update
ID Number - *** 083
Affected number - ***In Store cancellation ref. - ***0
Cancellation date - 25/10/2017(Notice given for contract to end December 2017 - end of 24 months)