Account cancellation

Item: Telkom
Rating: 2
Author: Lucille S

In August i went to Telkom The Glen to cancel my contract. I was given a reference number which is ***2,to my surprise I am still being debited. when i call the call center I am being told that it was directed to the the wrong queue.I would like to know when is this going to be resolved.I AM TIRED WITH TELKOM.

Helpful (0)

Replies (1)

Telkom's replyOfficial

01 Dec 2015, 11:40

Hello Gwendoline21,

Thank you for making contact with us and taking our call.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Cancellation Team to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM173244

Regards,
Launa
Telkom Social Media Team
***

Telkom's reply01 Dec 2015, 11:40

Official