Account canceled. STILL BEING BILLED!!!

posting my email here since I received no response from [Email Removed]<br> <br> Hi,<br> <br> Requesting someone to call me immediately regarding the issue below!<br> <br> from Jan-March 2015 i was battling to get reimbursed for fault on my line and to cancel my account.<br> In march, I eventually got my reimbursed from Telkom and then cancelled my account.<br> <br> I have reference numbers for my complaints, Fault logging and for cancelling my account!<br> <br> I ended up with a positive balance which I was planning on either having refunded to me or to use for switch to Telkom Mobile data contract only to now find that my account is still being debited!!!<br> <br> My positive balance has been depleted and now i see a debit order went off last month and another one set to go off this month!<br> <br> PLEASE EXPLAIN how i can be debited when my account was cancelled???<br> <br> Now I have to start this tedious process of getting reimbursed again!<br> <br> social media reference number: SM86854<br> Service department reference number: ***1<br> Account cancellation reference number: ***