Account can't be unsuspected

<p>My account was suspended due to the fact that I had not paid my debit order. I finally paid via credit card on Saturday the 29th of August. On Monday the account was still suspended. I called and they said to give it 3 hours. Tuesday afternoon I called again and the call center agent told me she would escalate the matter as she can see on the email that it should have been unsuspended and I should give it 3 hours. Again on Wednesday afternoon I called and they said the supervisor would escalate the matter and that they could not call the reconnections department and could only email. It's been 5 hours and still nothing. The funny thing is that my account will be charged for all these days it was suspended after payment was done. Please fix my line. ********** 407 </p>