Account blocked/disconnected

Never been so disappointed with Telkom since I joined it,

Well my problem started on the 04 May 2019 since I have noticed Telkom found insufficient funds on my account then I have decided myself to do an online payment via their web-site. All references and details in making a payment online are there. So I have made a payment to avoid any interruption cause I am using my phone and WiFi subscriptions. Then days went by and on the 15 May 2019 Telkom decided to deduct from my bank account the same amount I have paid on the 04 May 2019. So I have called Telkom on customer care then I explain everything what and even ask what’s gone happen now. But now the agent said to me you can reverse the Debit Order cause the amount of the 04 May appears. So I called the bank to reverse the Debit Order. So I continue using my number and Data until on the 31 May I was blocked/disconnected. So I called 180 in the morning the agent said I must send proof of payment to a nearest Telkom Store so I went, but now at the store they were confused on why I was advise to bring proof of payment at the store. Called again another agent said why did I bring a proof of payment to the store? Cause I should have send it to this e-mail address **********

So now I’m frustrated on why when I need help the agents advice me incorrectly on what to do. So today on the 01 June I made a called on 180, then the agent said because it’s a new month I must make payment cause it over due. And they couldn’t deduct cause my account is locked. Tried to make payment online it’s says I’m not authorized. So now I can’t make phone calls to my loved ones. I can’t watch my favorite shows since I’m watching TV on a Apple TV, I can’t do business since my data is off I am really disappointed in Telkom with the service I’m getting from the Customer Care Line as no one knows how to resolve my issues when I call they say will escalate to a different department Why can’t I not get help from that different department straight so my issue can be resolved quickly and avoid wrong advices