Account Blocked Despite Payment & No Billing Breakdown

My Telkom account has been blocked despite being paid up. I was informed that I exceeded my credit limit due to additional LTE vouchers loaded in December and January,with December charges included on the statement to be paid on 26.01.2026. I logged a call on 15 January to request a credit limit increase and to obtain an invoice reflecting the outstanding difference.

Although I received confirmation that the call was resolved, my credit limit was not increased, my account remains blocked, and Telkom is unable to provide the amount due or a detailed billing breakdown. I was further advised that my account will be unblocked on payment, only to be blocked again in the new month.

This results in me paying for a service that I am unable to use. Blocking an account based on charges not reflected on an issued invoice, without providing billing details, is unacceptable.

I request urgent resolution, including a full billing breakdown and permanent reinstatement of my account.