Account blocked

Telkom has blocked my number on 17th April 2022, even though their collections department has collected all arrears on the account on 31st March 2022.

When we visit their outlet, we are ALWAYS told to call customer service. What's the point of having outlets when no one there can help sort out problems? We called customer care and the consultant hung up on my wife while she was trying to get clarity.

Service has become terrible at telkom.