AS
Ahmed S
1 reviews | Active since May 2015
25 Oct 2015, 09:01
Account blocked
I lost a sim card for my phone. Went to Telkom to replace it. It was replaced but my account is blocked since I received the new card- thats now seven days. When I call 180 the consultant says I will refer you to the technical side - they will call you, This ame answer I got I called the last 8 times!!! The number in question is ***<br> I cannot make or receive calls!!!!!
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Replies (1)
Telkom's replyOfficial
25 Oct 2015, 10:51Hello garamhot1,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM112856.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM112856.
Regards
Frank
Social Media Team
***
081 180
Telkom's reply25 Oct 2015, 10:51
Official
Hello garamhot1,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM112856.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM112856.
Regards
Frank
Social Media Team
***
081 180