Account block due to Telkom error and incompetence

1-star because I can't give zero... Phone was completely blocked on Tuesday (3 days ago) because "account is in arrears". The account is NOT in arrears, and each time we phone they confirm that it's their mistake - they cannot tell us which month was not paid since everything reflects on their end. On Tuesday they said "2 to 5 hours before it's fixed", but no.... NO ONE can assist. Useless! To make things worse, today we got an SMS saying the issue has been resolved, please rate their service. INCOMPETENCE!! PATHETIC! Why should we now pay for a service on a phone that cannot be used...