Account billing still wrong.

Ive complained on Hello Peter on 03/08/2015. Since then I received 1 courtesy call by someone who had no clue what he was talking about. He ended the call more confused than before. <br> <br> I am still waiting for a resolution to my query and it seems Telkom just does not care as long as they can deduct money at the end of the month. <br> <br> Is there no repercussions for poor customer service in this country?